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Arrange Electronic Payments on a New or Existing Wide Bay Australia Account

What do you want to do?

Arrange for (or change/cancel) an electronic payment from my Wide Bay Australia account to another Wide Bay Australia account.

This task can be achieved using Wide Bay Australia’s ‘smartlink’ Internet Banking.

However if you are not registered for ‘smartlink’ - complete and sign an Electronic Periodical Payment Form – Internal (PDF, 50KB).

This form is used when you need to make regular transfers between Wide Bay Australia accounts on a regular basis. The required number of account Signatories are to sign.

This form can also be used to change or cancel an existing payment between Wide Bay Australia accounts. You can change the account that the funds are being transferred from, alter the payment amount, alter the next payment date or alter the payment frequency date.

If changing an existing payment you will need to quote the existing Payment Authority Number to avoid changing the wrong payment. To obtain this number please contact a branch or send us a secure email using ‘smartlink’ Internet Banking.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Arrange for (or change/cancel) an electronic payment from my Wide Bay Australia account to an account at another financial institution

This task can be achieved using Wide Bay Australia’s ‘smartlink’ Internet Banking. For one-off or regular overnight transfers you can also visit a Wide Bay Australia branch.

However if you are not registered for ‘smartlink’or you are unable to attend a branch - complete and sign an Electronic Periodical Payment Form – External (PDF, 27KB).

This form is used when you require transfers between a Wide Bay Australia account and an account at another financial institution. The required number of account Signatories are to sign.

This form can also be used to change or cancel a current payment from your Wide Bay Australia account to an account at another financial institution. You can change the account that the funds are being transferred from, alter the payment amount, alter the payment date or alter the frequency date.

If changing an existing payment you will need to quote the existing Payment Authority Number to avoid changing the wrong payment.  To obtain this number please contact a branch or send us a secure email using ‘smartlink’ Internet Banking.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Fees and charges apply to this service. For more information refer to the Guide to Wide Bay Australia’s Accounts and Banking Service Part ‘d’ Schedule of Fees and Charges (PDF, 209KB).

Arrange for a one-off electronic payment from my Wide Bay Australia account to an account at another financial institution for credit on the same day.

Complete and sign an RTGS - Outward (PDF, 41KB).

This form is used when you require a one-off transfer between a Wide Bay Australia account and an account at another financial institution on the same day (RTGS – Outward). The required number of account Signatories are to sign.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Fees and charges apply to this service. For more information refer to the Guide to Wide Bay Australia’s Accounts and Banking Service Part ‘d’ Schedule of Fees and Charges (PDF, 209KB).

Arrange for an electronic payment from my Wide Bay Australia Account to pay my monthly Wide Bay Australia MasterCard account

To arrange Easi-Pay print the Easi-Pay form (PDF, 43KB) and fax to Card Services on 02 8225 5026 or post direct to the address on the form.
You can elect to pay either:

1. the Total Minimum Payment Due (as shown on your monthly credit card statement);
2. the full amount of the Closing Balance (as shown on your monthly credit card statement; or
3. A set monthly payment of any nominated amount

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

*subject to restrictions on individual account type and cleared funds being available.*** Easi-Pay is a from of Direct Debit - fees and charges apply - details are available in the booklet 'Your Guide to Wide Bay Australia's Accounts and Banking Services' (PDF, 1001KB).

Arrange for (or change/cancel) a regular electronic payment from an account at another financial institution to my Wide Bay Australia Account.

Complete and sign a Direct Debit Request (DDR) Form (PDF, 45KB).

This form is completed when you require funds to be credited to your Wide Bay Australia account from an approved account at another financial institution.

You may also use this form to change or cancel the payment.

All authorised signatories are required to sign as well as the signatories of the account at the other financial institution being debited.

It is essential that the name of the other financial institution, its BSB and the account name and number are completed accurately.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Note: Funds credited to your Wide Bay Australia account will remain uncleared for four (4) days while we wait for notification of possible rejection.
Fees and charges apply to this service. For more information refer to the Guide to Wide Bay Australia’s Accounts and Banking Service Part ‘d’ Schedule of Fees and Charges (PDF, 209KB).

Arrange for a Stop Payment to be made on an electronic payment being made from my Wide Bay Australia account – a payment that I originally initiated through a third party such as an insurance company.

In the first instance you should contact the third party through which you set up the payment.

However you can also complete and sign a Direct Debit Request – Stop Payment (PDF, 23KB).

This form will allow a “once-off” stop payment.

All authorised signatories are required to sign.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Cancel an electronic payment being made from my Wide Bay Australia account – an electronic payment that I originally initiated through a third party such as an insurance company.

In the first instance you should contact the third party through which you set up the electronic payment.

However you can also complete and sign a Direct Debit Request – Cancellation (PDF, 29KB).

This form will cancel a payment which you initiated through a third  party to debit your Wide Bay Australia account.

All authorised signatories are required to sign.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Arrange to switch an existing regular electronic payment (for insurance etc) being debited from another financial institution account to my Wide Bay Australia account

Contact your existing financial institution and request them to provide a list of your regular electronic payments over the last 13 months.

This will assist you in redirecting your electronic payments by providing you with the information to complete a Switch of Financial Institution and Account Details (PDF, 40KB) form.

The form can be completed, signed and sent directly to the company to which the electronic payments are being made or alternatively you can send the form to a Wide Bay Australia's Administration Department at Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Wide Bay Australia has no control over when the organisation making the debit to your Wide Bay Australia account will update their records.

We suggest that you read Switching Made Easy - doing it yourself (PDF, 1MB) or Switching Made Easy - getting help to make the switch (PDF, 800KB) to fully understand your switch options and to ensure a smooth changeover.

Arrange for (or change/cancel) an Automatic Sweep to my Wide Bay Australia account from my other Wide Bay Australia accounts – to cover cheques, electronic payments etc – in the event that the account has insufficient funds

Complete and sign an Automatic Sweep Authority Form (PDF, 38KB).

You may nominate up to 5 other accounts (in order of preference) (excluding Christmas Club S4, Term Deposits and Loan accounts)    This facility will automatically check each account for sufficient cleared funds to attempt to transfer the amount to the nominated account to cover personal cheques, electronic direct debits and periodic payments.

The required number of account Signatories are to sign.

This form can also be used to cancel an Automatic Sweep or to change the accounts from which to transfer.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

Arrange for a BPAY® payment to be made from my Wide Bay Australia account.

You can also arrange to BPAY® manually at your local branch or using ‘smartlink’ Internet Banking or 'smartlink' Phone Banking. Alternatively complete and sign a BPAY® Payment Authority (PDF, 27KB).

Complete this form to arrange a ‘future dated’ or recurring payment to a Biller (eg regular insurance payments).

The required number of account Signatories are to sign.

This form can also be used to cancel or change the details of a current BPAY®.

Once complete please return forms to your nearest Wide Bay Australia branch; or post to: Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Please allow 3 working days from receipt by Wide Bay Australia for processing.

BPAY® is a trade mark of BPAY Pty Ltd (ABN 69 079 137 518)

Arrange to switch an existing regular electronic credit (eg dividends)  - currently being paid into an account at another financial institution – to my Wide Bay Australia account

Contact your existing financial institution and request them to provide a list of your regular electronic payments over the last 13 months.

This will assist you in redirecting your electronic payments by providing you with the information to complete a Switch of Financial Institution and Account Details (PDF, 40KB) form.

The form can be completed, signed and sent directly to the company from which the electronic payments are being sent or alternatively you can send the form to a Wide Bay Australia's Administration Department at Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Wide Bay Australia has no control over when the organisation making the credit to your Wide Bay Australia account will update their records.

We suggest that you read Switching Made Easy - doing it yourself (PDF, 1MB) or Switching Made Easy - getting help to make the switch (PDF, 800KB) to fully understand your switch options and to ensure a smooth changeover.

Arrange for my employer to transfer my wages/salary into my Wide Bay Australia account

Contact your employer or alternatively complete a Switch of Financial Institution and Account Details (PDF, 40KB) form, sign and send directly to your employer or alternatively you can send the form to a Wide Bay Australia's Administration Department at Reply Paid 1063, Bundaberg QLD 4670; or alternatively, fax through to (07) 4152 3499.

Wide Bay Australia has no control over when your employer making the credit to your Wide Bay Australia account will update their records.

We suggest that you read Switching Made Easy - doing it yourself (PDF, 1MB) or Switching Made Easy - getting help to make the switch (PDF, 800KB) to fully understand your switch options and to ensure a smooth changeover.